|
|
|
|
TERMINAL SERVICES / METAFRAME SUPPORT
Dataliant is a Microsoft Certified Partner and one of Georgia's oldest Citrix Gold Solutions Providers.
Our engineers hold the highest levels of Microsoft and Citrix certifications and can help your organization
with the simplest to the most complex integration issues. We have a wide range of experience gained from
designing and implementing server farms over the course of 17 years.
When your Citrix® MetaFrame or Microsoft Terminal Services environment encounters IT issues that require
you to seek cost-effective resolution outside of your organization, call Dataliant. We offer expert
telephone and remote support that can help your organization deal with issues quickly and efficiently -
and keep your systems up and running. If the issue requires diagnostics or testing, we also provide
on-site support.
- Emergency Support Plan - Offers customers the opportunity to obtain occasional incident-based phone support with a one-hour response time during regular business hours (8 am - 5 pm EST, Monday - Friday). Calls supported under this plan include system failures, error conditions and troubleshooting. The products supported by this service include:
- MetaFrame 1.8 and XP
- Exchange 5.5, 2000 and 2003
- Windows Server 2000/2003
- Annual Fixed Fee Support Plan - Provides onsite and remote support for the duration of the contract for both Citrix MetaFrame XP and Microsoft Windows Server/Terminal Services. (Note: The scope of this service does not cover upgrades, migrations or new implementations.)
- Service & Support Scheduled Plan - Offers a reduced rate for purchase of a block of hours for onsite service or remote phone support during regular business hours (8 am - 5 pm EST, Monday - Friday).
For more information, contact Dataliant at 770.664.1882 or send an email to info@dataliant.com.
|
|
|
| |
